URSUS CYCLING USA will accept returns within 30 days of the delivery date for an exchange or a full refund of the product purchase price. Customer is responsible for paying shipping costs to send back items for return/exchange.

Returns for a refund will be credited to your original form of payment. Credits will be issued within 5 business days of receipt of returned item(s). Items returned should be in new and unused condition.

We cannot accept items for return or exchange that are not in the same condition that you received them. 

We recommend that you send your returns/exchanges via USPS Priority Mail, UPS or FedEx so you have a tracking number. We are not responsible for lost packages.

If you misplaced your order number, please email us and we will send it to you. Any questions, please contact us through email or by phone (805) 385-3179.

Our address for returns is :

Returns Department (Order number: XXXXX)
1501 Mariner Drive
Oxnard, CA 93033

Please include your order number with your package to prevent any delays in processing your return.